RISE Discovery

The diagnostic before the strategy.

Nine sections. Roughly ninety minutes. It produces a written baseline your finance and sales leadership can check, and it is deliberately hard to complete. What you cannot answer is the first finding.

Most marketing strategy is written before anyone has established what is true. I built this to reverse that order. It covers the economics the CFO cares about, the pipeline reality sales lives in, and the allocation decisions marketing owns, in one pass, so that whatever gets recommended afterwards rests on something rather than on instinct.

It is built to hold at any scale. The questions are the same whether the number at the top is $10M or $700M, because the underlying economics do not change: what a customer costs fully loaded, whether the reported figures reconcile to the ledger, and what the business would do if the evidence contradicted the plan.

Work through it below. Nothing is sent anywhere. Your answers stay in this browser and you export the result yourself.

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01 · Context

The business, in the CFO's language.

No marketing questions yet. The moment a diagnostic opens with channels, the conversation has been framed as a marketing problem rather than a capital allocation one, and every recommendation afterwards inherits that frame.

Revenue or ARR, last full year and current run rate
As finance recognises it. Not bookings, not pipeline.
Finance
Gross margin, and contribution margin after variable delivery cost
Everything downstream depends on this. A 3x return means nothing until we know what a dollar of revenue keeps.
Finance
Where is growth expected to come from over the next four quarters?
New logo, expansion within existing accounts, price, or a new segment or geography. The mix determines which marketing motions are even relevant.
FinanceSales
What payback period does the business tolerate, and who set that ceiling?
This is the floor under every channel decision that follows. Most companies have never been asked directly, and the answer is usually shorter than marketing assumes.
Finance
Who approves a reallocation of marketing budget, and who can overrule them?
Establishes whether decisions are possible before anyone spends time producing recommendations.
Finance
02 · Revenue origin

Where growth actually comes from.

Sourced from sales conversations and the accounting system, never from platform dashboards. Every advertising platform counts a conversion it touched as one it caused, so no platform is positioned to report what the portfolio returned.

The reconciliation gap

What each source claims it produced last quarter, against what finance booked from new customers in the same period.

SourceRevenue it claims
Paid search
Paid social
Other paid media
Email and lifecycle
Organic and other attributed
Booked revenue from new customers
Total claimed
Actually booked
Gap
Overstatement
Claimed as a multiple of booked
Nobody is lying. Every platform counts a conversion it touched as one it caused, so the same sale is claimed two or three times. The size of the gap tells you how much of your reporting can carry a decision.
Take the last twenty closed deals. How did each one actually originate?
From the people who closed them, deal by deal. Not a CRM export. At larger scale, take a representative sample per segment. This is consistently the most useful hour of the process.
Sales
Concentration: largest single channel, largest single account, and largest single individual, each as a share of new revenue
Three different concentration risks. A board or an acquirer will price all three, and most companies have only ever measured the first.
FinanceSales
What share of new revenue would continue if paid media were paused for a quarter, and what is that estimate based on?
Separates demand you created from demand you captured. The basis matters more than the number: an estimate from a prior pause is evidence, an estimate from intuition is a hypothesis.
MarketingFinance
Marketing-sourced versus marketing-influenced. Who wrote those definitions, and when were they last agreed with sales?
Where these are defined by marketing alone, the resulting numbers describe an internal argument rather than the business.
MarketingSales
03 · Unit economics

Fully loaded, or it isn't a number.

Media-only acquisition cost is the figure most teams report, and it is not what a customer costs. Agency fees, tooling and the salaries of the people running it are part of the cost whether or not the dashboard counts them.

Fully loaded acquisition cost and payback

Annualised. The output that matters is not the acquisition cost, it is the distance between the figure your team reports and the one finance would recognise.

Media spend
Agency and contractor fees
Martech and tooling
Internal salaries, marketing share
New customers acquired
Average annual value per customer
Gross margin, %
Average customer lifetime, years
Media-only cost
What the dashboard reports
Fully loaded
What it actually costs
Payback
Months, on gross margin
Lifetime value to cost
Loaded and margin-adjusted
Enter figures above.
Does acquisition cost differ materially by segment, and are those segments managed to different targets?
A single blended target across segments with different economics guarantees over-investment in one and under-investment in another.
FinanceMarketing
Where revenue is recurring: net and gross retention, and how they have moved over eight quarters
Retention changes what an acquisition is worth. Where net retention is above 100%, acquisition economics that look marginal are often the correct investment.
Finance
04 · Allocation

Every line, and what you'd say if challenged.

Not what you hope it does. What you could show. A meaningful share of most marketing budgets cannot be defended with evidence by anyone in the building, and it is rarely the line people expect.

Defensibility audit

Every line above a material threshold. The verdict is your honest read, not the vendor's.

Line itemAnnualEvidence you'd offerVerdict
Total reviewed
Cannot defend
Share undefendable
Annual at stake
Undefendable plus half of partial
Add lines to see the total.
Split between brand and performance, and how that ratio was arrived at
Almost always inherited rather than chosen. Worth knowing whether anyone decided it or whether it is simply what last year's split became.
MarketingFinance
What is the last thing you cut, and what happened to revenue afterwards?
The only real experiment most companies have already run. If nothing has been cut in two years, that is the finding.
MarketingFinance
05 · Measurement

Whether the numbers agree with each other.

Reporting does not become honest because better software was purchased. It becomes honest when a named person is accountable for producing it, including when it is unflattering.

Are lead, qualified lead and opportunity defined in writing, and did sales agree to those definitions?
Where definitions live in different heads, every downstream conversion rate is describing something different depending on who is presenting it.
SalesMarketing
Does marketing-reported contribution reconcile to the general ledger? Who last checked, and when?
If nobody has checked, this is the most important open item in the diagnostic, and it should be closed before any reallocation is made.
Finance
Which attribution model is in use, and did anyone choose it deliberately?
Most companies are running whatever their platforms default to, which systematically rewards the bottom of the funnel and defunds whatever created the demand.
Marketing
Systems inventory: what is in place for analytics, CRM, advertising, automation and reporting, and which is treated as the source of truth?
Where two systems both claim to be authoritative, they will disagree, and the disagreement will be resolved by whoever is presenting.
MarketingSales
Who owns the number when it is bad?
A single name. Where the answer is a committee or a function, nobody does.
FinanceMarketing
06 · Pipeline

What sales sees, in their language.

Most channel decisions are actually settled here rather than in the ad account. A source producing expensive leads that close at triple the rate is the better investment, and cost per lead will never say so.

Coverage against target

Whether the pipeline that exists can produce the number the business has committed to.

Revenue target for the period
Qualified pipeline value now
Historic win rate, %
Average cycle length, days
Coverage
Pipeline against target
Expected close
At historic win rate
Gap to target
Pipeline required
To hit target at this win rate
Enter figures above.
Win rate and cycle length, broken out by acquisition source
The single most decision-relevant table in the business, and one most companies have never produced.
Sales
What happens to a lead sales considers poor? Is it recorded, and does marketing see it?
Where rejection is informal, the feedback loop that would improve targeting does not exist, and both functions are right about the other.
Sales
07 · Assets

What you own and aren't using.

The cheapest growth available to most companies is already inside the building. This section is usually the one that produces the fastest result.

Owned audience: total size, genuinely engaged share, and when it was last used deliberately
Lists, subscribers, past customers, event attendees. Owned demand survives a budget cut, which is why it matters disproportionately.
Marketing
Proprietary data, research or operational insight nobody outside the company has seen
Most companies sit on category knowledge that would earn attention and links, and publish none of it because it feels ordinary from the inside.
Marketing
Distribution someone else already built that you have access to
Partners, resellers, associations, complementary vendors, customer communities. Usually available and rarely activated.
MarketingSales
How many customers have never been asked for a referral, a review, or a reference?
Usually most of them.
Sales
08 · Constraints

What is genuinely off the table.

Asked here rather than at the start, deliberately. It only gets an honest answer once the numbers have made the room uncomfortable enough that pretending is harder than admitting.

If the evidence said to cut your largest marketing line item, would the organisation actually do it?
Where the answer is no, the constraint is not marketing expertise and no diagnostic will change that. Better to know now.
FinanceMarketing
What is genuinely fixed? Pricing, the agency roster, a channel, a person, a commitment already made.
Constraints named in advance are workable. Constraints discovered in month three are not.
Finance
Does any current spend have a personal or historical relationship attached to it?
Sometimes a legitimate reason. It should be recorded as a relationship line rather than as marketing, so the rest of the budget can be discussed honestly.
Finance
What happened to the last person who owned marketing here?
If the same problems reappeared after a change of leadership, the issue is structural rather than a hiring mistake.
Finance
09 · Targets

What failure looks like, agreed in advance.

The argument about whether something worked is almost always an argument about a standard nobody set. So the standard gets set first, in three tiers, while nobody knows the outcome.

Three tiers per initiative

The bottom row is the one that matters. It is the only one that requires anything of you.

InitiativeBudgetFavorableAcceptableUnfavorable, stopReview
Who has agreed to honour the unfavorable tier, and are they aware they have agreed?
Without a named budget owner who signed off, the tiers are paperwork and the politics remain, which is the worst of both.
Finance
Export

Produce the baseline.

Findings first, then the evidence behind them, then an explicit list of what could not be answered. Nothing is transmitted. The export is generated in your browser.

FAQ

Common questions.

What is RISE Discovery?

A diagnostic I built, used at the start of every engagement and the input to any strategy that follows. Nine sections covering business economics, revenue origin, unit economics, allocation, measurement integrity, pipeline, owned assets, constraints, and targets. It produces a written baseline that finance and sales leadership can check rather than a marketing opinion.

Who is it for?

Companies where marketing spend has become material enough that misallocation is expensive. It is written to hold at any scale: the questions work the same way at $10M in revenue and at $700M, because the underlying economics do.

How long does it take?

About ninety minutes when completed properly, and it is designed to be worked through in a room rather than sent as homework. Several sections need someone from finance and someone from sales present.

What comes out of it?

A written baseline: the findings first, then the evidence behind them, then an explicit list of what could not be answered and why. That last section is usually the most useful.

Why does every answer have a confidence marker?

Because an answer is only worth what its source is worth. Marking each one verified, estimated or unknown means the output states how much of the picture is actually evidenced. It is common for a third of it to be unverified, and that is the first finding rather than a failure.

After the diagnostic

What happens with the output.

The baseline becomes the input to allocation decisions, not a report that gets filed. Where it surfaces spend that cannot be defended, that is the first place to look. Where it surfaces reporting that does not reconcile, that gets fixed before anything is reallocated, because reallocating on unreliable numbers reproduces the problem at a different address.

If you would rather work through it with someone, that is usually faster and the answers are more honest with a second person in the room.

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